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Lens Issues

I recently started having focus issues with my most-frequently used lens, the Canon EF 24-70mm f/2.8L. It would often rear-focus a lot, despite using only the centre focus point and single-shot focus mode. This rear-focusing behaviour didn't occur all the time, and it seemed to occur more frequently at wider focal lengths.

There was also some in/out movement in the lens barrel that I previously hadn't noticed, and I suspected that this movement was related to the focus issues.

Canon EF 24-70mm f/2.8L lens
Canon EF 24-70mm f/2.8L lens


Example Photo Demonstrating Focus Issues

Here's an example photo, showing the bad rear focussing behaviour. The photo was taken using the centre focus point only, and single-shot focus, focusing on the face of my oldest son.

photo straight out of the camera
photo straight out of the camera

While the rear-focusing isn't particularly obvious in the scaled-down photo above, the 100% crop below shows it much more clearly.

100% crop showing rear-focusing
100% crop showing rear-focusing

The 100% crop shows that the lens has badly rear-focused, with the kids' faces out-of-focus, and the rigging and deckhouse in the background is in focus.


Diagnosis

Canon EF 24-70mm f/2.8L lens
Canon EF 24-70mm f/2.8L lens
I remembered reading some interesting focus test results on the Canon 24-70mm lens some time ago, and found the lensrentals.com blog post (scroll down to the section titled "The 24-70 mystery").
In that post, lensrentals.com explain how they have noticed that the focus accuracy of the 24-70mm lens degrades over time, due to plastic collars in the barrel tracking mechanism wearing and falling apart.

The symptoms matched what I was seeing, and worn / broken / missing plastic collars also explained the movement I was experiencing in the barrel of my lens.


Lens Repairs

My 24-70mm lens was purchased new, about 3.5 years ago, so it was no longer covered by Canon's warranty. I dropped my lens off at my local Canon retailer, and it was sent to Canon for investigation.

It was about 4 weeks before I got the lens back - and as expected, the plastic collars were the issue. At AUD$485, it wasn't cheap, but because I use the 24-70mm lens so much, I figured it was worthwhile repairing (unlike my earlier experiences with the cheaper 17-85mm lens, which I repaired myself).

These repairs have also eliminated the movement in the lens barrel.

Testing with my newly repaired 24-70mm lens confirms that the focus is now operating correctly under a variety of conditions. Who knows - maybe the focus performance will be better than when new (I've previously written that I wasn't overly happy the performance of my 24-70mm lens).

Hopefully Canon have modified the collars and internal construction to address this issue in the recently-released and updated 24-70mm f/2.8L II lens.
Comments:
steve wrote at 2012-04-03 15:57

Glad to hear you got the mystery solved. Lens repairs (or any repairs) from Canon are never cheap.

I'm interested in the 24-70 f/2.8L II - I've been waiting for it and hoped it would have IS (the reason I originally bought the 24-105 f/4L IS). The price of the new version is a little dear.

Martin wrote at 2012-04-03 16:40

@Steve: I was also one of the many people who expected the 24-70 f/2.8L II to have IS, and was disappointed...
The II is also more expensive than I was expecting, so I don't think I'll be upgrading to the new version any time soon.

Anthony wrote at 2012-09-17 16:36

How has the lens held up since the repair? I have the exact same focusing problem with my 24-70L...photos are completely unusable wide open at 24 and the issue lessens as I get closer to 70. At 70mm it's tack sharp. I'm debating whether or not it's worth it to have it repaired considering the price you mentioned is over 500 USD. It's a great lens but I feel like I've been ripped off by Canon.

Martin wrote at 2012-09-17 18:14

@Anthony: Interesting that you should ask that...as the lens initially was fine after the repairs, then started mis-behaving a couple of months later.

The symptoms were the same, but this time the lens also often refused to focus at infinity at 70mm, and the focus scale was indicating distances (for closer focusing) that were completely wrong.

I took the lens into Canon again, and they once again repaired it - this time at no cost, under warranty from the previous repair.
Since the second round of repairs, the lens has been fine.

Tom Leparskas wrote at 2013-03-17 22:23

I just dropped my 24-70 2.8 for a **second** time in 2 years last night (argh) and this one was enough to knock the focus out of whack. I'm still just getting over calling myself a lot of names for doing it. :(
We have a local camera shop that has an on-site tech who does most makes repairs. I've used him before when I bent the focus ring the first time. I feel he'll do it cheaper than Canon.
The local newspaper uses his shop for all their Canon gear repairs and upkeep. Hoping to keep it well below the 475 you paid. But, when it comes back - it will get only loving attention and care.

Matthew wrote at 2013-05-22 03:42

Martin,
I have an older 24-70 that seems to be experiencing the same issue with regards to backfocusing. Can you please explain how to test for this "movement in the barrel" that you described, as in the symptoms you were seeing, so I can look for the same?

Thanks!

Matthew

Martin wrote at 2013-05-22 08:57

@Matthew: set the lens at 24mm (ie, with the barrel fully extended), and see if you can move the barrel in/out of the lens body, and do this while holding the zoom ring to prevent it from rotating.

If there is some movement in the barrel when doing this, it typically indicates that the plastic collars in the barrel tracking mechanism are worn or broken.

Matthew wrote at 2013-12-18 02:29

Hi again Martin,

Have you heard anything with regards to this issue on the newer version 2 of the lens? Also, how is your repaired lens holding up?

Thanks

Martin wrote at 2013-12-18 21:41

@Matthew: from what I've heard, the 24-70mm f/2.8L mark II does address the issue with the plastic collars, and has been re-engineered to prevent the same sort of failures as occur with the mark I.

In relation to my 24-70mm f/2.8L mark I - a few months after the initial repairs, I started having more focus issues. Canon repaired it for free, and it was fine after that. However, I ended up selling it, and bought a 24-105mm f/4L IS to replace it (the 24-70mm f/2.8L mark II is a bit too expensive...). I miss the speed of the f/2.8, but am enjoying the longer focal length.

I also recently bought a Sigma 35mm f/1.4 DB lens - for some wider aperture than the 24-105mm.

robie wrote at 2014-07-12 23:23

The plastic window over the focus ring is cracked can I buy one myself, it is only stuck on

Martin wrote at 2014-07-13 18:19

@robie: from the info that I have been able to find, apparently you should be able to purchase a replacement focus distance scale plastic cover from Canon parts. The replacement plastic part would probably be around $10 (typically called a "replacement scale window" by Canon), and is held on with double-sided tape - which is also available from Canon.

Amy wrote at 2016-01-08 15:06

I had the same barrel problem within 6 month of purchase, it is replace under warranty, now I have another proble, the rim holding the glass(front) has a crack, it hasn't been droped or hit, I suspect the plastic breaks under temp change, I brought it outdoors aroundd 10 degree. Regarding th quality of recent canon lens or camera, the quality are degrading, though prices keep up with, second or later generation. I bought this lens for convenience and quality build, but it disappoint me so far,

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